Iowa State has an agreement with On Call International, an international insurance and assistance carrier, to provide international travelers and travelers to US territories travel accident insurance for injuries and illnesses, security evacuation services, emergency travel assistance, and destination-specific safety and security information.

On Call International - travel insurance resources


The program is for university-sponsored travel and is not available for personal travel. Enrollment is managed by Risk Management as part of the international travel registration required for all university-sponsored international travel.

The program also covers dependent children, spouses, and domestic partners of Iowa State employees traveling on the same trips. Coverage is not available for employees or students traveling solely for personal reasons (e.g., vacations), but does include coverage for up to 14 days of personal travel before, during, and after a sponsored trip.

The program provides coverage worldwide except for the 50 United States and Washington, DC. The program does not include trip cancellation coverage.

How to enroll

You will be enrolled in the program during international travel registration, which is required for all university-sponsored travel.

Proof of insurance

You will receive an insurance card and information during the travel registration process. If you need proof of insurance for a visa application, please contact after completing your registration.

Program information

Key benefits

Our global assistance and insurance program includes the following benefits:  

  • Medical expenses and hospitalization, up to $500,000 per insured person
  • Medical evacuation expenses, up to $500,000 per insured person, per event
  • Repatriation of remains or burial, up to $100,000 per insured person
  • Emergency Reunion benefits, up to $5,000, for a family member to travel to you if you are hospitalized for more than 72 hours, or if you are the victim of a felonious assault
  • Trip interruption benefits, up to $2,500 if you must return home early due to certain covered events
  • Up to 14 days of additional coverage, if you plan to use personal time immediately before or after a sponsored trip